Delivering Your Ritual
We ensure every package arrives with the same care we put into blending it.
Shipping Policy
Returns & Refunds
Our "Perfect Cup" Promise
"Tea is a personal experience. If our blends don’t bring you the joy or calm you were seeking, please reach out to us at hello@tavo.in within 7 days of delivery. While we cannot accept returns on opened tea pouches due to hygiene reasons, we will do our best to make it right—whether that’s a replacement blend or store credit."
Damaged or Incorrect Items "Heartbreak is a broken teacup. If your order arrives damaged or incorrect:
Snap a photo of the item.
Email it to us within 48 hours.
We will send a replacement immediately, on us."
Where We Ship "We currently ship to all pin codes across India. Whether you are in a bustling metro or a quiet hill station, your tea will find you."
Processing Time "To ensure peak freshness, we pack your order fresh. Please allow 24–48 hours for us to process and dispatch your order from our New Delhi studio."
Estimated Delivery
Delhi NCR: 1–2 business days
Metros: 3–4 business days
Rest of India: 5–7 business days
Note: You will receive a tracking link via email/SMS as soon as your ritual is on its way.
Cancellation Policy
Changed your mind? You can cancel your order within 4 hours of placing it (before we start packing). Once the tea is packed and labeled, we are unable to cancel the shipment.
Still have a question?
We are here to ensure your ritual arrives safely. Reach out to us for any delivery or tracking updates.